Returns & Refund

At Djills Webshop, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund policy, subject to the following terms and conditions:

1. Returns

You may initiate a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We require proof of purchase, such as an order number or receipt, to process the return.

2. Refunds

Once we receive your returned item and confirm its eligibility, we will initiate a refund to your original method of payment. Please allow a reasonable processing time for the refund to appear in your account, which may vary depending on your payment provider.

3. Shipping Costs

Shipping costs for returned items are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will cover the return shipping costs.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return policy and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately, providing details and images of the issue. We will work to resolve the problem promptly, either by sending a replacement or offering a refund.

6. Non-Returnable Items

Certain items, such as personalized or custom-made products, gift cards, and perishable goods, are non-returnable.

7. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [contact email] with your order number and a brief explanation of the reason for the return.
2. Wait for our response, which will include detailed instructions on returning the item.
3. Carefully pack the item in its original packaging, include a copy of your order confirmation or receipt, and send it to the provided address.

We value your business and want to ensure your shopping experience is positive. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us.